Privacy Policy
Version 1.0 - June 2021
Unless otherwise provided herein, this "Privacy Policy" is subject to the
terms of the "Terms and Conditions for the use of www.go-ceramics.co.uk
and "Saas Terms and Conditions" and capitalised terms will have the
meaning specified in the "Terms and Conditions for the use of “www.go-
ceramics.co.uk” and "Saas Terms and Conditions".
The Supplier reserves the right to change the terms of this "Privacy Policy".
For the purpose of Regulation (EU) 2016/679 of the European Parliament
and of the Council of 27 April 2016, (“GDPR”) or any subsequent
amendment or replacement or supplementary legislation (together “Data
Protection Law”), the data controller is the Supplier.
Collected Information
We may collect and process the following data about You when You use
our Site or Services:
Information You give us
You may give us information about You by filling in forms on our Site or
Services or by corresponding with us by phone, e-mail or otherwise. This
includes information You provide when You register to use our Site or
Services, apps, subscribe to our Site or Services, search for content,
participate in discussion boards or other social media functions on our Site
or Services, enter a competition, promotion or survey and when You report
a problem with our Site or Services.
The extent of the information You give us is defined in our Data Protection
Policy.
Information we collect about You
With regard to use of our Site or Services we may automatically collect the
following information:
technical information, including the Internet protocol (IP) address used to
connect Your computer to the Internet, Your login information, browser type
and version, time zone setting, browser plug-in types and versions,
operating system and platform;
information about Your visit, including the full Uniform Resource Locators
(URL) clickstream to, through and from our Site or Services (including date
and time);
content You viewed or searched for;
page response times, download errors, length of visits to certain pages,
page interaction information (such as scrolling, clicks, and mouse-overs),
and methods used to browse away from the page and any phone number
used to call our customer service number.
Information we receive from other sources

We may receive information about You if You use the Site or Services. In
this case we will have informed You when we collected that data that it
may be shared internally and combined with data collected on  through our
Site or Services.
We may work closely with third parties (including, for example, business
partners, sub-contractors in technical, payment and delivery services,
advertising networks, analytics providers, search information providers,
credit reference agencies) and may receive information about You from
them.
Use of Information
We use information held about You in the following ways.
Information You give to us
We will use this information:
to carry out our obligations arising from any contracts entered into between
You and us;
to provide You with the information, products and services that You request
from us;
to provide You with information about other goods and services we offer
that are similar to those that You have already purchased or enquired
about;
to provide You, or permit selected third parties to provide You, with
information about goods or services we feel may interest You. If You are an
existing customer, we will only contact You by electronic means (e-mail or
SMS) with information about goods and services similar to those which
were the subject of a previous sale or negotiations of a sale to You. If You
are a new customer, and where we permit selected third parties to use
Your data, we (or they) will contact You by electronic means only if You
have consented to this by ticking the relevant box situated on the form on
which we collect Your data;
to notify You about changes to our Site or Services;
to ensure that content from our Site or Services and Services is presented
in the most effective manner for You and for Your computer.
Information we collect about You
We will use this information:
to administer our Site or Services and Services and for internal operations,
including troubleshooting, data analysis, testing, research, statistical and
survey purposes;
to improve our Site or Services and Services to ensure that content is
presented in the most effective manner for You and Your computer;
to allow You to participate in interactive features of our Site or Services,
when You choose to do so;
as part of our efforts to keep our Site or Services and Services safe and
secure;

to measure or understand the effectiveness of advertising we serve to You
and others, and to deliver relevant advertising to You;
to make suggestions and recommendations to You and other users of our
Site or Services and Services about goods or services that may interest
You or them.
Information we receive from other sources
We may combine this information with information You give to us and
information we collect about You. We may use this information and the
combined information for the purposes set out above (depending on the
types of information we receive).
Disclosure of your Information
Information we share with third parties
We may share Your information with selected third parties including
Business partners, suppliers and sub-contractors for the performance of
any contract we enter into with them or You.
Credit reference agencies for the purpose of assessing Your credit score
where this is a condition of us entering into a contract with You.
Information we disclose to third parties.
We may disclose Your personal data to third parties:
If the Supplier is acquired by a third party, in which case personal data held
by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share Your personal data in order to
comply with any legal obligation, or in order to enforce or apply our
Agreement with You; or to protect our rights, property, safety, our
customers or others. This includes exchanging information with other
companies and organisations for the purposes of fraud protection and
credit risk reduction.
Where we Store Your Personal Data
The personal data that we collect from You may be transferred to, and
stored at, a destination outside the European Economic Area ("EEA"). It
may also be processed by staff operating outside the EEA who work for us
or for one of our suppliers or partners. Such staff or subcontractors maybe
engaged in, among other things, the fulfilment of Your order, the
processing of Your payment details or the provision of support services. By
submitting Your personal data, You agree to this transfer, storing or
processing outside of the EEA.
We will take all steps reasonably necessary to ensure that Your data is
treated securely and in accordance with this Privacy Policy. In particular,
this means that Your personal data will only be transferred to a country that
provides an adequate level of protection (for example, where the European
Commission has determined that a country provides an adequate level of
protection) or where the recipient is bound by standard contractual clauses

according to conditions provided by the European Commission (“EU Model
Clauses”).
Our Site or Services and Services are accessible via the internet and may
potentially be accessed by anyone around the world. Other users may
access the Site and publicly available parts of the Services from outside
the EEA. This means that where You chose to post Your data on our Site
or Services or within the Services, it could be accessed from anywhere
around the world and therefore a transfer of Your data outside of the EEA
may be deemed to have occurred. You consent to such transfer of Your
data for and by way of this purpose.
Protection of Information
All information You provide to us is stored on our secure servers.
Any payment transactions and transfers of personal information on our Site
or Services will be encrypted using SSL technology.
Where we have given You (or where You have chosen) a password which
enables You to access certain parts of the Site or Services, You are
responsible for keeping this password confidential. We ask You not to
share any password with anyone.
Unfortunately, the transmission of information via the Internet is not
completely secure. Although we will endeavour to protect Your personal
data, we cannot guarantee the security of Your data transmitted to our Site
or Services. Any transmission is at Your own risk. Once we have received
Your information, we will use strict procedures and security features to try
to prevent unauthorised access.
Cookies
We use cookies on our Site or Services and within our Site or Services to
distinguish You from other users of our Site or Services. This helps us to
provide You with a good experience when You use our Site or Services
and also allows us to improve the Services. For detailed information on the
cookies we use and the purposes for which we use them see our Website
Cookie Information .
Age of Users
This Site is not intended for and shall not be used by anyone under the
age of 16.
Links to Other Websites
Our Site or Services or our Site or Services may, from time to time, contain
links to and from the websites of our partner networks, advertisers and
affiliates. If You follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do not accept
any responsibility or liability for these policies. Please check these policies
before You submit any personal data to these websites.

Your Rights
You have the right under Data Protection Law, free of charge, to request:
Access to Your personal data
Rectification or deletion of Your personal data
A restriction on the processing of Your personal data
Object to the processing of Your personal data
A transfer of Your personal data (data portability)
You can make a request in relation to any of the above rights in Writing.
We will respond to such queries within 30 days and deal with requests we
receive from You, in accordance with the provisions of Data Protection
Law.
Consent
You have the right to withdraw Your consent to us processing Your
personal data, at any time, by writing to us.
Where we process Your personal data for marketing purposes, we will
inform You and obtain Your opt in consent (before collecting Your personal
data) if we intend to use Your personal data for such purposes or if we
intend to disclose Your information to any third party for such purposes. If
You change Your mind about being contacted in the future, please click on
the unsubscribe links in the emails which you have received and we will
remove You from our mailing lists.
Data Retention
We retain personal data for as long as necessary for the relevant activity
for which it was provided or collected. This will be for as long as we
provide access to the Site or Services to You, Your account with us
remains open or any period set out in any relevant contract You have with
us. However, we may keep some data after Your account is closed or You
cease using the Site or Services for the purposes set out below.
After You have closed Your account or ceased using the Site or Services
for a period of at least 90 days, we usually delete personal data, however
we may retain personal data where reasonably necessary to comply with
our legal obligations (including law enforcement requests), meet regulatory
requirements, maintain security, prevent fraud and abuse, resolve
disputes, enforce our Terms and Conditions, or any other agreement with
You, or fulfil Your request to “unsubscribe” from further messages from us.
We will retain de-personalised information after Your account has been
closed.
Please note: After You have closed Your account or deleted information
from Your account, any information You have shared with others will
remain visible. We do not control data that other users may have copied
from the Site or Services. Your profile may continue to be displayed in the

services of others (e.g. search engine results) until they refresh their
cache.
Complaints
If You have any complaints about our use of Your personal data please
contact us as set out at the end of this Privacy Policy or contact our
supervisory authority in the UK:
The Information Commissioner’s Office at, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF, England.